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Fishing break museum collection problem

Shaz Oct 11, 2017 08:55PM EDT

Hi Please help as to how to fix this issue:

On my daughters Samsung tablet the "Collect All" Museum button is grey'd out and will not work. She cannot collect any money and the museum money counter has stopped increasing...
She has progressed very far and last time this happened we had to delete and reinstall the Fishing Break App and she lost all her progress. Is this a known bug? Are we doing something wrong? How do I fix this?
Thanks in advance! :)

Shaz

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